Terms & Conditions


Best Experience, LDA., NIPC 513810935, located at Avenida da Liberdade, nº3, 2nd floor, Room 5, 1250 – 139 Lisbon, is a society dedicated to tourism services, with activities of trading, intermediation and management of products and services that will lead to the constitution of touristic offers.

Conditions described below regulate the relationship between the society mentioned above and the client. In this manner, the knowledge and acceptance of the present conditions by the client are assumed when hiring its services. The general conditions described here may be complemented with specific conditions sent to the client, with the specific conditions complementing and overlapping the general conditions.


The services proposal (price, place, other information) will be applicable only in the dates presented in the proposal. The description of each service in the customized proposals sent to the client is abridged but as explicit as possible.

However, the content and format of the services may suffer slight alterations, depending on the time of year and weather conditions. The possible modifications will be announced at the moment of the confirmation of your reservation. The services and programmes offered to the client include a detailed description of the activities, such as standards of conduct, general and specific conditions, prices, among other information. The participants must know the activities programme they are joining.


The information about the length of the activities is only an estimate, actually depending on external factors to the guides. A 15 minutes tolerance will be given so that all participants arrive at the meeting point.


To sign up in any Best Experience activity, you must, imperatively, make your reservation through a reservation form in our website – www.bestexperiencelisbon.com – or by the e-mail info@bestexperiencelisbon.com , this act meaning that you are purchasing the requested service and agreeing to the activity’s General and Specific Conditions. This way, you accept the commitment to pay all the services provided in the activity for which you made a reservation.

After making the reservation you must proceed to the payment of the service or activity for which you signed up. The payment for the activities must be made by credit card (using a platform specialized in internet payments, with total safety, developed and provided by a revered institution) or bank transfer, to the account number given in the proposal, and you must send a proof of payment to the e-mail info@bestexperiencelisbon.com.

All payments must be made in Euros, no matter the client’s country. There may be fees, commissions, taxes, etc., charged by the client’s bank that could alter the final amount taken from the client’s account in relation to the payment due to Best Experience, for which Best Experience takes no responsibility.

When signing in / making the reservation the Client commits to the following terms:

  • To be aware and accept the present Terms and Conditions of participation, as well as the activity in which the Client is signing in, which constitutes the specific conditions of participation in the activity.
  • To be in appropriate health conditions for the activity you are signing in and accept the nature of it, namely the risks resulting from the impossibility of immediate access to medical attention.
  • To be aware of the possible physical and psychological demands involving the activity which could lead to unpredictable situations.

Reservations depend on availability of the date & time desired by the client, as well as the availability of the tourism companies who collaborate with Best Experience Lisbon to accomplish the proposed programmes.

Reimbursements and Cancelations/ Alterations/Annulment

In the need to cancel a service or an activity, for reasons beyond our power (for example: adverse weather conditions), we will let you know as soon as possible and will do our best to present you an alternative date or activity of your convenience, or there could be a total reimbursement of the price of the activity.

Best Experience reserves the right to cancel activities in the following situations:

  • The number of participants is inferior to the minimum requested for each activity;
  • Weather conditions or others make it impossible to carry out the activity;
  • Security conditions are not assured;
  • The conditions foreseen in the specific conditions are not assured.

Several activities depend on the weather conditions. If an activity is cancelled due to weather conditions, you will be offered an alternative activity or a new reservation, but on this particular case, it will always depend on the weather conditions of the day of the reservation.

If the clients cancel the reservation, they can be fully or partially reimbursed in the following conditions:

  • Total reimbursement if the cancelation occurs 7 consecutive days before the activity begins, and if after the reservation was made Best Experience did not make commitments with other entities involved in the activity.
  • 50% reimbursement if the cancelation occurs 5 to 6 consecutive days before the activity begins, and if after the reservation was made Best Experience did not make commitments with other entities involved in the activity.

If the client cancels the reservation 4 or less consecutive days before the beginning of the activity there will be no reimbursement.

Concerning No – Shows the above line applies.

Concerning tickets for special events, shows or the theatre, there will be under no circumstance, total or partial reimbursement.

Best Experience Proof of Payment

In order to access any activity, you must present a document, either in digital or paper format, sent by Best Experience confirming the reservation after the payment has been made, without this you will not have access to the activities related to the reservation. You may also be asked to present an identification document. These proceedings exist to prevent any fraud from occurring.


Itineraries included in the programme are merely indicative, there could be alterations to the route. Unless previous indication, we do not include transport in our services.

Safety Regulations

Services provided by Best Experience fully comply with the safety regulations. However, participants must keep in mind that due to the nature of some services, risk cannot be totally eliminated.

Participants in Best Experience activities must commit to follow certain standards of conduct, respecting their own safety as well as the safety of others (participants in the activities or not) and nature. Best Experience and its associates will not take responsibility for a participant’s improper conduct during the activities, but they could end the activity if the safety conditions or the conduct standards are not being respected.

The clients have the responsibility to ensure that they are in full health conditions to join the activities. Certain activities presuppose certain conditions in the person who does them, such as minimum age, health condition as other physical and psychological requirements.

Where possible, such restrictions will be mentioned in the proposal sent to the client, so we recommend the careful reading, when you receive it.


Policy n.º 0004072967, from the company Tranquilidade.

Indemnity Insurance, covering property damages and non-property damages over third parties or Clients that may be attributed to us in the development of our activity.

Other Information

All the content of the Best Experience website (texts, photographs and information) is protected by copyright and cannot be used without the permission of Best Experience, LDA. Photographs taken during the activities promoted by Best Experience may be used to promote its services.

By continuing to use the site, you agree to the use of cookies. more information

Best Experience Lisbon respects your privacy and this Privacy Policy describes who we are, what purposes we use your data for, how we process them, who we share them with, and how long we store them. It also informs you about how you can contact us and exercise your rights.

Your data will be processed by Best Experience, Lda., legal entity no. 513810935, with its registered office at Alameda da Quinta de Santo António nº1 8º E Núcleo 1, 1600-675 Lisbon, telephone number +(351) 96 0114 063, (“Best Experience Lisbon” or “we”).
Best Experience Lisbon is the data controller within the meaning General Data Protection Regulation.

Best Experience Lisbon will only process your personal data when:
1. It has a legitimate interest in doing so, among others, to:
• Develop and maintain our site
• Provide technical assistance
• Prevent and detect fraud
• Ensure the security of the network and of information
• Provide services or information

In each case, Best Experience Lisbon will only process your data provided that our interest complies with the applicable legislation and does not interfere with your rights.
2. It has obtained your consent to process your personal data for specific, explicit and legitimate purposes; and/or
3. It is necessary to comply with legal obligations applicable to us.

When you fill in the forms made available on our site, your data, such as your name, email address, telephone number or address) is collected by Best Experience Lisbon and processed in order to respond to your questions and requests, or to provide you with information.
If you register for one of our events, some of your personal data may be shared with the entities organising the event in question and/or with other participants.
If you provide us with your contacts, Best Experience Lisbon may contact you for marketing purposes relating to its services, provided you have consented to the processing of your personal data for this purpose. If you do consent, you will receive marketing communications by email. However, you may object to this data processing at any time.
The personal data you provide to us may also be processed for the purposes indicated at the time the data are collected.
Your consent is essential for Best Experience Lisbon to be able to process your personal data for the purposes described above. However, if you choose not to give your consent, your visit to and use of our site will not be affected.

Our policy is to store your data only for the period and necessary to fulfil the purposes for which they were collected. However, in certain cases, we may store the data for longer periods when the law requires us to do so.
At any time, you may:
1. Have access to the information we maintain on you.
As the data subject, you have the right to obtain confirmation of whether or not the data that relates to you are being processed or not and, if they are, to access your data and the information provided for by law.
2. Ask for the rectification of the information if it is inaccurate or incomplete
As the data subject, you have the right to require Best Experience Lisbon to rectify any inaccurate or incomplete data referring to you without undue delay.
3. Ask for the erasure of your personal data
As the data subject, you have the right to ask Best Experince Lisbon to erase your data without undue delay, and Best Experince Lisbon is required to erase your data without undue delay for any of the following reasons:
a) The personal data are no longer necessary for the purpose for which they were collected or processed;
b) You withdrew your consent to the data processing (in cases in which the processing is based on consent) and there is no other ground for the processing in question;
c) You object to the processing and there are no overriding legitimate interests that justify their processing.
4. Ask for restriction of processing of your personal data
As data subject, you have the right to ask Best Experince Lisbon to restrict the processing of your data where one of the following situations applies:
a) You contest the accuracy of the personal data, with a restriction for a period enabling Best Experince Lisbon to verify its accuracy;
b) The processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
c) If you have objected to the processing, pending the verification whether the legitimate grounds of the controller prevail over your grounds.
5. Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.
If you object, Best Experience Lisbon will no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing is necessary for the establishment, exercise or defence of legal claims.
6. If the processing depends on your consent, you have to right to withdraw that consent
. If consent is legally necessary to process the data, the data subject has the right to withdraw consent at any time. However, the right to withdraw consent does not affect the lawfulness of any processing based on the consent initially given up to the point of its withdrawal. It also does not affect the subsequent processing of the data based on another legal ground, for example, in the case of compliance with a contractual obligation or with any legal requirements to which Best Experience Lisbon is subject.
If you wish to exercise any of your rights, you should contact us in writing, by email to dataofficer@bestexperiencelisbon.com or by letter to the address: Alameda da Quinta de Santo António, nº1 8ºE Núcleo 1 1600-675 Lisboa.
Your requests will be processed with special care so that we can ensure we give effect to your rights. We may ask you to prove your identity in order to ensure that any personal data is only shared with its data subject.
Please bear in mind that, in certain cases, for example, as a result of legal requirements, your request may not be dealt with immediately.
In any case, you will be informed of the measures taken to deal with your request within one month of the date the request is made.
You also have the right to make a complaint to the Portuguese National Data Protection Commission https://www.cnpd.pt/.

We are committed to keeping your data secure and we use appropriate security measures to ensure your personal data are protected and to prevent access to them by unauthorized persons. We periodically analyze our security systems and policies in to ensure that your data are safe and protected. However, the transmission of data over the Internet is not completely secure and we cannot provide an absolute guarantee of the security of the information transmitted through our site.
We also respect the confidentiality of your information. Therefore, we do not sell, distribute or make your information commercially available in any other way, to any third party. Best Experience Lisbon undertakes to keep your information confidential in accordance with this Privacy Policy and with the applicable legislation.

Do you have any doubts?
If any doubts remain in relation to the processing of your personal data, or if you wish to exercise any of your rights, please contact us:
Email: dataofficer@bestexperiencelisbon.com
Telephone: +(351) 96 0114 063
Address: Alameda da Quinta de Santo António, nº1 8ºE Núcleo 1 1600-675 Lisboa
Please bear in mind that Best Experience Lisbon occasionally updates this Privacy Policy. Therefore, please review this document from time to time to ensure you have the latest information.

BEST EXPERIENCE LISBON is committed to delivering the best possible service to you and we wish to maintain the confidence that you place in us. We would like to provide you with clear information about how we use and store cookies from our websites on your computer. The word “computers”, when used in this policy, refers to computers, smartphones and all other devices used for accessing the internet.

What is a cookie?
Cookies are small text files that are placed and stored on your computer when you visit a website. Cookies are very useful and enable an internet site to recognise you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by: improving your browsing comfort; and/ or adapting the content of a page to your areas of interest.
The information stored by the cookies on your computer, during a limited period of validity, may relate to: the particular webpages you have visited on that computer; advertisements you have clicked on; the type of browser you use; and the information you have provided to a website (the use of the cookie meaning that you avoid having to provide the information again). This information is sometimes linked to your IP address.

Types of cookies installed by the Site Best Experience Lisbon:
• Cookies intended to collect website statistics: in order to customise our website bestexperiencelisbon.com to the requirements of our visitors, we measure the number of visits, the number of pages viewed, the activity of the visitors on the bestexperiencelisbon.com and how often visitors return. These cookies enable traffic analysis statistics to be compiled. From this analysis, the contents of the website can be developed and improved to enhance user experience. The period of validity for these cookies is: although will never be more than 6 months.
• Cookies intended to collect information in relation to your areas of interest: information collected from these cookies may be used in order to send you personalised advertising customised to your needs and interests
. • Cookies installed by Best Experience Lisbon have a period of validity of 7 days.

Your choice with respect to cookies
Many of the cookies we use will improve your browsing experience of our website, others are vital for you to access secure areas. As a default, most browsers are set to accept cookies. However, if you do not wish to consent to cookies being stored on your computer, you will be able to block all cookies by changing your browser settings. If you decide to block all of the cookies using your internet browser, you will only continue to be able to visit the public areas of our websites and will no longer have access to any secure areas. You may also experience interruption or delays to your browsing experience of public areas.

You will always be able to block all cookies in your browser settings. You may also, depending on the type of browser you have, configure your settings to block on certain types of cookie, or cookies from certain sources, or to notify you each time a new cookie is about to be stored on your computer, so you can then accept or reject it.
For details on what your browser offers and how to configure your browser according to your choices, please go to the “Help” menu or other dedicated section of your internet browser. By way of example:
• Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• Safari : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
• Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• Firefox : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Right to access data and rights to oppose:
In accordance with the laws of various countries which may be applicable to you, you have a right to request details of all personal data Best Experience Lisbon holds on you, including that collected by cookies. You also have the right to oppose the storage of cookies on your computer.
Please note: preventing the installation of cookies on your computer will not remove all advertisements from websites you visit. Your refusal to accept these cookies will only prevent the customization of such advertisements to your areas of interest as deducted from your browsing history.

More information:
More information about cookies, not just those from Best Experience Lisbon website, and how cookies can be controlled can be found at Portuguese National Data Protection Commission: https://www.cnpd.pt/.
Please note: If your computer is used by more than one person or has multiple internet browsers, it is possible that some of your choices relating to cookies may not be permanent because you are either using a different browser or a third party has changed the settings of your browser. We are unable to prevent these external factors and therefore cannot guarantee the permanence of the choices you make.